Frequently Asked Questions
What cleaning services do you offer?
We provide residential, commercial, office, retail, move-in/move-out, post-construction, deep cleaning, and customized janitorial services tailored to your needs.
Which areas do you serve?
We proudly serve Prince Albert and surrounding communities, with plans to expand our services across Saskatchewan and eventually throughout Canada.
Are you insured?
Yes. Twinkles Janitorial Services is fully insured, giving our clients peace of mind while we work in their homes and businesses.
Are your employees trained?
Absolutely. Every team member receives professional training in cleaning techniques, safety procedures, customer service, and quality standards.
Do you bring your own cleaning supplies and equipment?
Yes. We arrive with professional-grade cleaning products and equipment. If you prefer us to use specific products, we’re happy to discuss your preferences.
How do I request a quote?
You can request a free, no-obligation quote through our website, by phone, or by email.
How much do your cleaning services cost?
Pricing depends on the size of the property, the type of cleaning, the frequency of service, and any special requests. Contact us for a personalized quote.
Do you offer free estimates?
Yes. We provide free estimates for all residential and commercial cleaning services.
How soon can I schedule a cleaning?
Depending on availability, we can often schedule services within a few days. We also do our best to accommodate urgent requests.
Do I need to sign a long-term contract?
No. We offer flexible service options, including one-time, weekly, bi-weekly, monthly, and customized cleaning schedules.
Do I need to be home during the cleaning?
No. Many clients provide secure access to their homes, but you’re welcome to be present if you prefer.
What is included in a standard home cleaning?
Typical services include dusting, vacuuming, mopping, kitchen cleaning, bathroom sanitizing, surface wiping, and garbage removal.
Can I customize my cleaning service?
Yes. Every home is different, and we customize our services to meet your specific needs.
Do you clean offices after business hours?
Yes. We offer flexible scheduling, including evenings, weekends, and early mornings to minimize disruption.
Can you clean large commercial facilities?
Yes. We provide customized cleaning plans for offices, retail spaces, medical facilities, educational institutions, and other commercial properties.
Do you provide ongoing janitorial contracts?
Yes. We offer daily, weekly, and customized recurring cleaning services for businesses.
What happens if I'm not satisfied with the cleaning?
Customer satisfaction is our priority. If you’re not completely satisfied, contact us within 24 hours, and we’ll work with you to make it right.
Are your cleaning products safe?
Yes. We use high-quality cleaning products and can accommodate environmentally friendly or fragrance-sensitive requests whenever possible.
How do you ensure quality?
We follow detailed cleaning checklists, conduct quality inspections, and continuously train our staff to maintain high standards.
Is my information kept confidential?
Absolutely. We respect your privacy and treat all customer information with strict confidentiality.
Have a different question?
A CUT ABOVE
Our Goal
To change the game of the residential and commercial cleaning industry by providing the highest level of customer service and quality of work. Our goal is to treat each client as a celebrity and provide them with the same treatment.
Our Promise
To provide All-star cleaning services through an unparalleled level of professionalism, supported by a flexible online and offline approach so you can make time for what matters most.
Our Commitment
To dedicate ourselves with providing you with highest level of service and guarantee your happiness.
Our
GUARANTEE
We provide a 100% satisfaction guarantee. If you’re unhappy with our work we’ll give you a full refund or a re-do. Our business was built on community reputation and that means everything to us.
